Refund policy

Refund policy

Last Updated: June 2026

At THORZA, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Return Window

Eligible products may be returned within 30 days of delivery.

To qualify for a return:

Item must be unused
Item must be in original packaging
Item must be in resalable condition
Proof of purchase is required

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
Please include:

Order number
Photos of the item
Description of the issue

If the claim is approved, THORZA will provide a replacement or full refund at no additional cost to the customer.

Customer-Initiated Returns

If you wish to return an item that is not defective (for example, you changed your mind, ordered the wrong item, or no longer need the product), you may request a return within 30 days of delivery.
In these cases:

The customer is responsible for all return shipping costs.
The item must meet all return eligibility requirements.
Return instructions and the return address will be provided by our support team after the return request is approved.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale items
Clearance items
Personalized or custom products
Products damaged through misuse, neglect, or improper handling

Refund Process

Once your return is received and inspected:

Approved refunds will be issued to the original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.